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BGRNC Excels on 2020 MHCC Family Experience of Care Survey

Brooke Grove Rehabilitation and Nursing Center (BGRNC) achieved high scores on the Maryland Health Care Commission's (MHCC) Nursing Home Family Experience of Care Survey for 2020. Ninety-five percent (95%) of respondents indicated that they would recommend BGRNC to others compared to a statewide average of 80% and a Montgomery County average of 81% who would recommend their nursing home. BGRNC also received high marks for its response to the COVID-19 outbreak.

A total of 223 Maryland nursing homes and 5,455 individuals participated in the Family Survey. It was sent to 102 designated family members of long-term care residents (100+ days) at BGRNC, which resulted in a 57% response rate. BGRNC's overall rating of care was 8.7 on a scale of 1 to 10. This compares to statewide and county averages of 7.8 each.

The 2020 survey contained two overall measures of satisfaction and 31 items assessing seven domains or aspects of residents' life and care. These domains were: Staff and Administration of the Nursing Home, Care Provided to Residents, Food and Meals, Autonomy and Resident Rights, Physical Aspects of the Nursing Home, Activities, and Security and Resident's Personal Rights. BGRNC's highest domain scores were 3.6 (on a scale of 1 to 4) for Care Provided to Residents and Security and Resident's Personal Rights. All of BGRNC's domain scores were higher than state and county averages.

BGRNC's scores are a direct result of a purposeful staff effort led by Administrator Rene Gomez and his leadership team. "I cannot express how humbled I am to work with all of you," he said. "Thank you for all that you do on a daily basis and for the relentless commitment you bring to Brooke Grove. These scores show that even in tough times, great teams can have a huge, positive impact on residents' lives."


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