All Seven Assisted Living Homes Achieve Zero Deficiency Status During Recent Relicensure Surveys
Posted Monday, February 8, 2021
All seven of Brooke Grove Retirement Village's (BGRV) assisted living (AL) homes at The Meadows and The Woods achieved zero deficiency status during recent relicensure surveys conducted by the Department of Health and Mental Hygiene, Office of Healthcare Quality.
"The surveyor was impressed with our COVID-19 disaster binder and commented that she could see that we have done everything humanly possible to keep our residents safe," said Administrator Karyna Balbuena. "She also indicated that the clinical aspect of the survey was flawless, which would not have been possible without the dedication and leadership of recently retired Director of Health Services Sue Goldstone, RN, and the contributions of the entire team. I am incredibly proud of each one!"
The comprehensive survey included an examinaton of medical records; medication administration; resident service, quality assurance, emergency and disaster plans; employee files including training records, background checks and licenses/certificatoins; menus; manager and delegating nurse reviews; staff/resident interactions; the facilities' COVID-19 response; and more.
The exemplary survey results reflect the dedicated teamwork of administrative, resident services, health services, culinary, environmental services, LIFE enrichment, human resources, plant operations and support services staff who continually strive for excellence and a meaningful, empowered life for each AL resident.
"What an accomplishment!" added BGRV Executive Director Patty Anderson. "This is particularly impressive during a worldwide pandemic, which has presented so many challenges. We have an amazing group of staff members who care deeply about each of their roles and their residents. We are grateful."